Refund Policy
1 - HOW TO RETURN AN ITEM?
If you are not satisfied with your purchase and wish to return an item, please contact us within 7 days of receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.
Only items purchased directly from www.thecoolgang.com will be accepted. Returned items must be in their original packaging, including accessories, manuals and documentation.
Returned items must be unused, in the same condition we sent them to you, and in their original packaging. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to refund or exchange. Products that have been personalized cannot be refunded or exchanged. The refund will not be executed until we have received the product as it was sent.
Non-returnable items include items damaged due to customer mishandling. Returns made without a receipt may be rejected. TheCoolgang reserves the right to refuse returns that do not meet the conditions outlined in this policy.
In certain cases, an exchange or store credit may be offered only with the customer’s explicit agreement. Customers are not required to accept store credit in place of a refund
In any case, except for a mistake on the part of the Thecoolgang company, the change of a model or return will be the responsibility of the customer.
Approved refunds will be issued to the original payment method used at checkout.
2 - HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Please be sure to provide your order number and the modification you wish to make and we will confirm once the modification has been made. Please note that any order that has already been packed or shipped cannot be modified or cancelled.
3 - HOW TO BOOK A RETURN?
Booking your return is easy. Here's what you need to do:
1. Email to info@coolgangshop.com initiate the return. This must be done within 7 days of receiving your order.
2. Place each item you're returning with any designer boxes, cases, or accessories that came with your order inside the packaging.
3. Prepare your package
We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.
All returned items must adhere to our return policy for a refund to be processed:
- Items must be unworn, unused, unwashed and in the original condition received.
- Footwear must be returned in the original box provided. The shipping label cannot be pasted on top of the shoe box, otherwise, this will result in a financial penalty for the box.
- Return requests must be submitted within 7 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may be sent back to you.