Shipping

Last updated: August 2026

Your order goes through three stages before it reaches you. Here is how long each one takes, and what happens if something goes wrong along the way.

How long will my order take?

Stage	Time	What happens
Preparation	2–4 business days	We confirm your order, pick your size and pack it
Transit	5–8 business days	Your parcel travels to the destination country
Delivery	2–3 business days	The local carrier brings it to your address

In practice, most orders arrive within 10 to 15 business days from the moment of payment.

Orders are handled Monday to Friday, excluding weekends and public holidays. These are estimates and may vary due to circumstances outside our control.

Shipping conditions

To start preparation the same day, orders must be placed before the daily cut-off of 14:00 (2:00 PM). Orders placed after the cut-off begin preparation on the next business day.

Once your order enters transit you will receive a confirmation email with tracking. We monitor shipments and may contact you if a delivery issue arises, so please provide a valid email address and telephone number at checkout.

If the destination is an island or a remote location, delivery routes may vary and the transit stage may take longer.

If shipping is disrupted by changes in import or export regulations or by logistical constraints, we may change carrier in order to complete the delivery.

Delivery times and days

Carriers deliver Monday to Friday. No deliveries are made on weekends or public holidays.

Estimated delivery dates do not account for local or regional holidays at the destination.

In line with EU consumer law, all orders are delivered within a maximum of 30 days from the date of purchase. If we cannot deliver within that period, you are entitled to cancel your order and receive a full refund.

If the carrier cannot locate the recipient, a second delivery attempt may be arranged. If the second attempt is unsuccessful, you may be asked to collect the order from the carrier's facilities, subject to their policies.

Orders that cannot be delivered

If an order is shipped and cannot be delivered for reasons attributable to the customer (for example an incorrect address, or repeatedly failed delivery attempts), new shipping costs will apply in order to resend the merchandise. This does not affect your statutory right of withdrawal, which is described in our Refund Policy.

Where is my order?

You can track your order at any time from our Order Status page using your order number.